Christina MorrisonEnterprise Quality Patient Safety & Infection Control
Memorial Hermann Health System
Christina Morrison has worked in various quality roles within the Memorial Hermann Health System in the past ten years. In November 2006, Christina was promoted to Six Sigma Black Belt, trained through GE. She has managed over 70 Lean Six Sigma projects, highly focused on improving patient flow, quality, customer experience and Medicare profitability. In 2012, Christina transferred to the System Quality, Patient Safety, and Infection Control department. In collaboration with The Joint Commission Center for Transforming Healthcare (CTH), she managed the Preventing Falls with Injury project at Memorial City and helped achieve significant results. She is currently involved in the pilot phase of the Preventing Falls with Injury project at four other hospitals within the System as well a CTH project on Reducing Clos- KAREN DEKAY | MEMORIAL HERMANN HEALTH SYSTEM Karen deKay has been in nursing for over 30 years in a variety of roles with the majority of her career spent in the operating room (17 years) and education (18 years), her two passions. Karen became certified as an Operating Room (OR) Nurse in 2002 and developed, received accreditation, and taught the Surgical Technologist Program for Memorial Hermann for seven years. She then had an opportunity to focus on Infection Prevention at Memorial City hospital at which time she became certified in Infection Prevention (CIC). Karen then transferred to System Education where she maintained a system online learning platform and was a nurse planner for continuing education courses. At this time, she also pursued her Masters in Nursing Education and continued to consult on Surgical Infections. In 2012, she became the Memorial Hermann System Manager of Infection Prevention for Surgical Services. She completed Robust Process Improvement training and spent countless hours monitoring and reviewing the work of the operating room and sterile processing department staff. As a result, she was nominated for Employee of the Year as well as Who’s Who in Infection Control for leading a system-wide Robust Process Improvement project concentrating on the care of all surgical instruments including cleaning, decontamination and sterilization with the goal of providing every surgeon and patient with optimal instrumentation for surgery. She has also developed an OR monitoring tool and courses on Sterile Technique in the OR Environment and Sterile Processing for Infection Preventionists throughout the System. She serves as an internal consultant for various stakeholders throughout the System. tridium difficile Infections at Southeast hospital. Christina has also worked on many system-wide projects and has been instrumental in a project to standardize Sterile Processing Department decontamination processes at all nine acute care hospitals within the System. In October 2013, Christina started Master Black Belt training through Straight Line Performance Solutions and plans to achieve certification by December 2014. She also began teaching Robust Process Improvement training to quality employees and mentoring them on process improvement projects.
Memorial Hermann Memorial City (MHMC) is a 444-bed hospital in southeast Texas. The hospital chose to participate in nation-wide collaborative project with The Center for Transforming Healthcare on preventing falls with
injury, beginning with a study of fall on its cardiology unit. Over 20 months, an interdisciplinary hospital fall team led by a dedicated Process Owner and Six Sigma Black Belt identified 28 contributing factors to falls with injury. As a result The rate of falls on the Cardiology unit decreased 50.5 and falls with injuries decreased 49.2 percent. The team credits the success of the program to three factors: robust process improvement, safety culture, and leadership commitment.
· Implement RPI tools, such as a measurement system analysis and robust data collection plan, to assess reliability in fall risk assessment and factors to falls, such as medications, call light response time, call light behavior, and change in condition
· Utilize Best Practice solutions, such as a post-fall huddle tool, to track, communicate, and follow-up on root causes to falls
· Establish a robust accountability system and safety culture for fall prevention